Faqs

FAQ Section

 

  1. If an item in my order is on backorder, will I be charged the regular shipping and handling charges for each package?
  2. Is My information secure?
  3. Do I have to register to make a purchase?
  4. Why am I being charged sales tax on your website?
  5. Titles like POLICE and SHERIFF are not available on certain items on your website. Why aren't these titles available and what do I do if I need to order these?
  6. Is Barney's pricing the same in-store and on the website?

 

If an item in my order is on backorder, will I be charged the regular shipping and handling charges for each package?
Shipping charges are based on flat rates for your entire shipment regardless of seperate shipping required (such as in the case of multiple items on your order shipping from individual stores). Some items have shipping surcharges such as heavy or oversized products and may or may not qualify for free shipping. In no case will your shipping charges increase due to backorder or drop ship items, your original quoted shipping charges on an unaltered original order, will not change.

Back to the Top


Is my information secure?
Our web servers are authenticated by Network Solutions ASSURE so you can trust that you are doing business with Barney's. We protect the security of credit card and other sensitive information you provide online by using Secure Socket Layer (SSL) security software that encrypts such information. The security features are automatic. For example, once you've clicked the CHECKOUT button on the Shopping Cart page, your browser looks for a digital certificate to confirm that it is communicating with Barneyspolicesupplies.com. Once a positive ID is made, your order continues. We use Network Solutions ASSURE software to enable the use of digital certificates. For your security, the verification process happens in the background every time you place an order on our site. We also use advanced tokenization features and do not keep your actual credit card number on our systems in any way.

Back to the Top

Do I have to register to make a purchase?
You no longer are required to register with barneyspolicesupplies.com to make a purchase, although we encourage shoppers to do so. All new and existing registered users enjoy the convenience of a quicker, hassle-free checkout with saved shipping and billing information. Once registered, all users have access to their order history with the ability to track orders, check a backorder status and print receipts/invoices. The simple one-time registration process links to your existing Barneys account if you've ordered with us before, making your entire order history available, including phone, mail, and in-store order details. Registered users can also review products that they've purchased and create shopping or wish lists for convenient ordering.


Back to the Top

Why am I being charged sales tax on your website?
The sales tax applied to your purchase is determined according to state and local laws and regulations. The specific tax rate is based upon the shipping location of your order. Orders with shipping destinations in Louisiana and Mississippi will be charged their respective State tax and destinations located within parishes or counties where a Barney's store is located will be charged local tax for that area. Barneys does not profit from the collection of sales tax.
 

Back to the Top

Titles like POLICE and SHERIFF are not available on certain items on your website. Why aren't these titles available and what do I do if I need to order these?
Barneys restricts the sale of selected products such as, but not limited to, embroidered apparel, badges, nameplates, insignia, emblems, and collar pins that identify the holder or wearer as a member of any law enforcement agency. Please refer to our Terms and Conditions for more information regarding our policy. If you need to place an order for these items, we ask that you please call us so that we can get you the items you need as quickly as possible.

Back to the Top

Is Barney's pricing the same in-store and on the web site?
Currently, due to the nature of our system and website, store pricing and website pricing are considered separate. Website pricing is NOT available in our local retail stores and cannot automatically accomodate tax free purchases.